Customer satisfaction is very important for our affiliated Florist members and gift delivery partners. The guarantee assures you that all orders are handled by experts and are of first-rate quality. All flower arrangements will be fresh and delivered personally.
We guarantee the conscientious fulfilment of every Fleurop-Interflora order. Our guarantee comprises:
- delivery of the ordered product by the florist
- in fresh and perfect condition
- on the requested date
- at the price offered by Fleurop-Interflora florists and the website on the day of delivery.
Nevertheless, should there be any complaint, the addressee can of course contact the delivering Fleurop-Interflora florist. The latter guarantees the delivered product for at least three days - 72 hours after delivery - with respect to quality, and will replace the product with another one if the flowers or plants that are the subject of any claim are returned to the shop within this period.
This guarantee is your assurance that your order will be executed with love and care, and that only the highest quality products will be used. However, should you not be satisfied with the delivery or quality, please let us by E-mail know within 5 days latest from the date of delivery.
All orders are handled and processed exclusively by members of the Fleurop-Interflora organization.
Needless to say, all information required to process your order will be treated confidentially and will not be passed on to third parties.
Please contact our customer service for all your questions and suggestions. We thank you for the trust you've placed in our online marketplace.