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FAQ

1. How can I place an order?

2. What kind of credit cards can I use?

3. How do I know if my order is accepted?

4. What are the conditions for hotel deliveries?

5. What are the conditions for hospital deliveries?

6. Where can I enter special instructions?

7. How can I add chocolate, balloons or teddies to my flowers?

8. How can I track an order?

9. Will my order look exactly the same as the picture?

10. When will the order be delivered, at what time?

11. How do I know if my order was delivered?

12. What happens if the recipient is not at home?

13. How can I change an order?

14. When can I get personal assistance?

15. How can I cancel an order?

16. What is the Fleurop-Interflora guarantee?

17. How long can I expect my fresh flowers last?

18. What is a service charge?

19. What is the privacy and security guarantee?

6) Where can I enter special instructions?


Special Instructions can be added during the ordering process.

If you have additional delivery information after the successful order registration, such as additional phone number or address details, kindly write us an email and we shall forward your information to our florist.

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