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FAQ

1. How can I place an order?

2. What kind of credit cards can I use?

3. How do I know if my order is accepted?

4. What are the conditions for hotel deliveries?

5. What are the conditions for hospital deliveries?

6. Where can I enter special instructions?

7. How can I add chocolate, balloons or teddies to my flowers?

8. How can I track an order?

9. Will my order look exactly the same as the picture?

10. When will the order be delivered, at what time?

11. How do I know if my order was delivered?

12. What happens if the recipient is not at home?

13. How can I change an order?

14. When can I get personal assistance?

15. How can I cancel an order?

16. What is the Fleurop-Interflora guarantee?

17. How long can I expect my fresh flowers last?

18. What is a service charge?

19. What is the privacy and security guarantee?

13) How can I change an order?

 

If you need to change the delivery details kindly write us an email or call us +34 91005 9708  during our business hours from 08.00 to 17.00 h.

Due to the various time zones & public business hours in individual countries, we are only able to grant changes of an order placed, if we get notification at least 24h prior the requested delivery date.

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