2. What kind of credit cards can I use?
3. How do I know if my order is accepted?
4. What are the conditions for hotel deliveries?
5. What are the conditions for hospital deliveries?
6. Where can I enter special instructions?
7. How can I add chocolate, balloons or teddies to my flowers?
9. Will my order look exactly the same as the picture?
10. When will the order be delivered, at what time?
11. How do I know if my order was delivered?
12. What happens if the recipient is not at home?
13. How can I change an order?
14. When can I get personal assistance?
15. How can I cancel an order?
16. What is the Fleurop-Interflora guarantee?
12) What happens if the recipient is not at home/the delivery address?
Our florist member will attempt delivery and leave a calling card and try to reach the recipient later by phone. If the florist is unable to deliver the flowers and unable to reach the recipient within 24 hours after the first attempt of delivery, the florist will inform us of the none-delivery and you’ll be informed either via phone or Email that no delivery could be made.
In the absence of the addressee, the florist making the delivery is authorized to leave the flowers with a reliable third-party (e.g. a neighbour, receptionist, porter, funeral parlour, etc.) deemed suitable for passing on the flowers to the addressee.